Conditions

GUEST HEALTH

For all our other feline guests' well-being, only fully healthy cats may stay with us.
No cat suspected of suffering from infectious or contagious diseases can be accepted.
All cats will be examined on arrival, and the proprietor reserves the right to refuse admission to any cat showing signs of ill health. Owners will appreciate that this is essential to safeguard the health of all cats boarded.
Male cats who have not been neutered over nine months cannot be boarded.
All cats MUST be immunised against Feline Infectious Enteritis and Upper Respiratory Infections (Cat Flu). Owners MUST produce an up-to-date inoculation certificate on arrival.
Owners are kindly requested to ensure their cat's flea and worm treatment is current. Any cats with fleas post check-in will be treated, and the owner must pay for such treatment upon collection.

MEDICATION

Cats will not be accepted who are on medication for life-threatening illnesses or have been diagnosed with infectious diseases.
Cats on medication will only be accepted if the medication can be given with food (due to the risk of injury to staff).
Our priority is to secure the welfare of your cat and other guests; by doing so, we ask that all our guests be fully vaccinated against feline infectious diseases and provide up-to-date vaccination certificates on arrival. Treatment for worming and de-fleeing should be undertaken regularly at home. If medication is required, we are happy to administer it.

VETERINARY COSTS

Clients are reminded that they are responsible for any veterinary costs incurred.
In the case of accident, injury or sickness, your cat will be taken to our Veterinary surgery for treatment (Shield, Bishops Waltham). If necessary, your veterinary surgeon will be contacted. Animal welfare is our primary concern.
Veterinary attendance is assured 24 hours a day (should it be considered necessary), and any treatment prescribed by a veterinary surgeon will be continued during the cat's stay.

RESERVATIONS

At busy times of the year (bank holidays, school holidays, and Christmas), we advise you to confirm your reservation by telephone at least four weeks in advance.
We cannot accept unscheduled arrivals, checkouts or viewings.

ARRIVAL & COLLECTION

Only a very few seasoned travellers take kindly to journeys. With this in mind, owners are strongly advised to put their cat into a suitable basket or carrier when carrying it into a new environment.
Visitors are politely requested not to touch any cat other than their own.
If you cannot collect your cat/s yourself, please ensure the person you send can handle your cat/s. We urge all our customers to transport their pets to and from us in an approved cat carrier.